There are a few important things to keep in mind when returning a product you purchased online from CLOUDVOCAL®:
◎You have 14 days to return an item from the date you received it.
◎Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
◎Only items that have been purchased directly from CLOUDVOCAL® (https://us.cloudvocal.com), either online or at an CLOUDVOCAL® Retail Store, can be returned to CLOUDVOCAL®. CLOUDVOCAL® products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
If for any reason you are not satisfied with your CLOUDVOCAL® product you may return it for a full product refund (excluding shipping fee) from 14 days you received it.
How to Return an Item
1. Properly re-package the product you purchased.
2. Contact the customer service staff on the website, or E-mail to firstname.lastname@example.org, and we will respond to your request as soon as possible.
◎Within 12 months from the date of purchase, if the product fail under normal use condition during the warranty period, CLOUDVOCAL® will repair or replace the producr free of charge.
◎Acessories that comes with the product is not covered by the same warranty. If there's malfunctions in the accessories come with the package, please contact us within 7 days of purchase.
◎Please keep your order number and proof of purchase for future warranty sevice.
◎Warranty service doesn't include the following improper installation, operation, cleaning, maintenance, accident, damage, misusge, abuse, natural wear or other accidents, actions, faults or negligence causing a malfunction, etc.