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ORDERS

Standard Return Policy

There are a few important things to keep in mind when returning a product you purchased online from CLOUDVOCAL®:

◎You have 14 days to return an item from the date you received it.

 

◎Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

 

◎Only items that have been purchased directly from CLOUDVOCAL® (https://us.cloudvocal.com), either online or at an CLOUDVOCAL® Retail Store, can be returned to CLOUDVOCAL®. CLOUDVOCAL® products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
 

 

Refund

If for any reason you are not satisfied with your CLOUDVOCAL® product you may return it for a full product refund (excluding shipping fee) from 14 days you received it.

 

How to Return an Item

1. Properly re-package the product you purchased.
2. Contact the customer service staff on the website, or E-mail to service@cloudvocal.com, and we will respond to your request as soon as possible.
 
 
 

Warranty

◎Within 12 months from the date of purchase, if the product fail under normal use condition during the warranty period, CLOUDVOCAL® will repair or replace the producr free of charge.

 

◎Acessories that comes with the product is not covered by the same warranty. If there's malfunctions in the accessories come with the package, please contact us within 7 days of purchase.

 

◎Please keep your order number and proof of purchase for future warranty sevice.

 

◎Warranty service doesn't include the following improper installation, operation, cleaning, maintenance, accident, damage, misusge, abuse, natural wear or other accidents, actions, faults or negligence causing a malfunction, etc.